© 2019 by Zen Wellness Sanctuary Sdn Bhd

FREQUENTLY ASKED QUESTIONS (FAQ)

JOINING US

 

Do I need to be a member of ACTIV50s to workout there?

Yes, as the one-time membership fee consists of registration and free assessments (balance + strength).  With the results, we are able to customize the workouts for you.

 

By becoming a member, what are the privileges I will enjoy?

You will receive updates on promotions, events or talks by us. You will also be receiving a free assessment using HUR Smartbalance and HUR strength tester and most importantly enjoy the special rates for both group workouts and personal training.

 

Do I need to purchase a workout package and how?

After becoming an ACTIV50s member, you can choose the workout packages offered. You are able to pay per class but it is recommended to purchase a package as you may enjoy the same workout at discounted rate. You can purchase them at the gym itself.

 

How does the group workout operates ?

Workouts will be carried out with a maximum of 8-10 people depending on the class. The class will consist of the HUR circuit and other exercises that varies throughout your time at ACTIV50s to keep you challenged and excited.

 

How do I book a class?

You are able to book the class through our website Activ50s.com or by call/text/whatsapp at 018-313-5050. It is advisable to book in advance to secure your slot.

 

Can I cancel my booking?

Yes, you can cancel your booking but with a minimum of 24hours notice prior to the class. Failure to do so will result in your session being void.

WORKOUT TIME

 

What time do I need to arrive?

It is advised to arrive 20-25minutes before class to register using our kiosk system.

 

What do I need to bring?

Bring your A game and also a small towel to wipe off your hard earned sweat.

 

What shall I wear?

Wear comfortable sporting wear and socks (if needed).

 

Is drinking water provided?

H2O, coffee & tea is available. There will be isotonic drinks for sale at the gym.

 

Is there a locker?

Yes, Lockers are available during your workout session(s).

GAIN SOME MUSCLES

 

Is there a place to shower or change?

Yes we have changing rooms and shower area if you intend to do so.

 

Can I relax at the lounge area after the workout?

Yes, take all the time you need. Just make sure to wipe off your sweat and not to disturb the next workout session taking place.